Hotel IT-Service

See examples of our special IT-serivce for hotels and other accommodation houses

Case: re-platforming

re-platforming office computers with a new Windows 10 platform

Situation

Normal upgrade from Windows 7 to Windows 10. Re-platforming during the work time of the user.

Unexpected issue

Big files to back up from users, users has to work (coordination with the users).

Solution suggested and executed by B&IT

To save time and money of customer, the B&IT technican provided the following service: format a second HDD with image and work parallel (backup/installation/restore).

win10 installation



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Case: critical re-platforming

Re-platforming a laptop with Windows 10

Situation

Critical incident (BSTD), same day reaction.

Unexpected issue

Network domain problems (new office), no information about a OneDrive acccess that they use.

Solution suggested and executed by B&IT

To save time and money of the customer, the B&IT technican provided the following service:Get information about the OneDrive access, get the user in the domain.

0xc000021a



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Case: Server Firewall installation

Installation of a hardware firewall on a server to seperate networks

Situation

Critical incident, same day reaction, firwall installation, seperating the network.

Unexpected issue

Clarify the existing hardware installation with ntwork provider, many different departments had to be involved, connection problem between firewall and TASCAN switch.

Solution suggested and executed by B&IT

It was suspected that the cables were defective; installation of new cables and re-check the functionality of the cables Exact documentation and record of the procedure. It became clear that the cables were broken.

firewall



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Case: Performance tests

Network performance tests

Situation

Tests after the installation of the firewall to check if the network is faster.

Unexpected issue

A lot of computers had not ID, or no peripherals.

Solution suggested and executed by B&IT

To save time and money of the customer the B&IT technican provided the following service: Boot each computer the check the ID software-based. Discussed the issues with the hotel manager to make sure this decision maker is happy with the procedure and to clarify that overall the work on IT is making good progress.

speedtest



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Case: Fix and check laptop

Fix and check a broken laptop

Situation

Check and fix a laptop that didn't boot anymore.

Unexpected issue

The backup could not be performed completely.

Solution suggested and executed by B&IT

To save time and money of the customer, B&IT technican provided the following service: Execute CHKDSK to check disk for errors; on Windows and during boot. Try to run backup on Linux live Boot-USB-Device, to bypass Windows permission issues. Manual copy-process to make sure not system files only, but user files are affected and to record the loss of user files due to HDD failure.

read_hdd repair laptop



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